Our commitments to you
A framework means nothing until it produces concrete, verifiable commitments. Below are the ten commitments Bizzi makes to every Enterprise and banking customer. Each one links to the technical section that holds the operating evidence.
Data residency in Vietnam for Enterprise and banking customers. All inference and Vector Database storage occurs within Vietnam.
Evidence: Pillar II §4
Zero Data Retention with every commercial LLM vendor. Your data is not retained. It is not used to train their models.
Evidence: Pillar II §6
Automatic PII Redaction at the gateway before any data reaches an LLM. Names, phone numbers, and personal tax IDs are masked.
Evidence: Pillar II §3
Complete audit trail for every AI decision. Model version, source dataset, and parameters (prompt, temperature) are recorded and retrievable.
Evidence: Pillar III §11
Kill-switch capability with documented activation procedure and a target SLA. When activated, AI features pause. Manual workflows and ERP Sync remain operational.
Evidence: Pillar V §11
Human-in-the-loop is mandatory for every high-value or anomalous transaction. An accountant approves before AI commits to the ERP.
Evidence: Pillar III §3
Annual independent red-team exercise plus a security assessment report. The specific report type (ISO 27001 audit, SOC 2, or equivalent) is confirmed per customer in contract.
Evidence: Pillar I §10
Right to explanation for every AI-produced outcome. You can ask Bizzi to explain how the AI arrived at a specific decision on your data.
Evidence: Pillar III §12
Customer ownership of all AI outputs. Reports, analyses, and predictions produced by Bizzi’s AI belong to you.
Evidence: Pillar II §7
Quarterly customer-facing transparency report. Operational KPIs, incident summary, model and data changes, audit summary.
Evidence: Pillar I §13